· To understand Customer Experience, you have to understand the four components of a good Customer Experience (CX).
o Archetypes
o Activities
o Interactions
o Principles
·
Archetypes
o Archetypes describe patterns of behaviors, attitudes, and
motivations shared between people towards a brand or product.
·
Activities
o Activities capture the actions and goals of a customer across
their end-to-end experience, from their perspective.
·
What is the
most important skill of a Design Thinking Leader?
o
Empathizing
·
Which of
the following best describes prototyping?
o Experiencing concepts in real life
·
Which of
these is a component of a good Customer Experience?
- Archetypes
·
UX and
UI are the same.
- False
·
Prototyping
should be done slowly to cover all the ideas.
- False
·
What are
the two methods suggested by Edward De Bono for thinking out of the box?
- Lateral Thinking, Six thinking hats
·
Which
tool is used to measure the customer relationship?
- Relationship Framework
·
Concepting
in Design Thinking is the ________
- Idea to solve a user-centered problem
·
What are
the three key points in a Relationship Framework?
- breath, depth, consistency
·
_______
is a methodology in which each prototype is built in quick iterations by
learning from the previous failure.
- fail fast
·
What are
the two prototyping techniques using data intelligence?
- Data prototyping, Data driven
prototyping
·
For the
design thinking process to evolve, Interaction designers should deepen their
knowledge on Human Interactions with _______.
- Machines
·
Which
type of prototypes has user interactions?
- High-Fidelity Prototyping
·
Design
thinking is a linear process.
- False
·
What are
the two things that the teams generally forget during idea generation?
- Socializing Delivery
·
Design
thinking is a mindset.
- TRUE
·
Which
technique is used in prototyping to build successful prototypes?
- fail fast
·
The
following are stages in the design thinking process, except _________.
- Production
·
Design
Thinking is a _______ centered way of solving a problem.
- Human
·
Design
thinking is a linear and traditional method of Problem Solving.
- False
·
Trust
and Empathy within the team are built by the _______ activity.
- Team leap
·
The
following are qualities of a good Design Thinking Leader, except ________
- Sticking to a single idea
·
Which is
the technique used to align the team on a common goal quickly?
- Mission Count Down
·
Which of
the following best describes prototyping?
- Experiencing concepts in real life
·
Which of
these is a component of a good Customer Experience?
- Archetypes
·
UX and
UI are the same.
- False
·
Prototyping
should be done slowly to cover all the ideas.
- False
·
What are
the two methods suggested by Edward De Bono for thinking out of the box?
- Lateral Thinking, Six thinking hats
·
Which
tool is used to measure the customer relationship?
- Relationship Framework
·
Concepting
in Design Thinking is the ________ Idea to solve a user
- centered problem
·
What are
the three key points in a Relationship Framework?
- breath, depth, consistency
·
Breadth,
depth, and consistency are the key points of measurement in ________
- Relationship Framework
·
Knowing
the needs of the team members is the responsibility of the ________
- Team Leader
